Refund Policy
Our satisfaction guarantee and how returns work.
01Our satisfaction guarantee
We want you to love your PMR Collective products. If your first order doesn't feel right for your skin, let us know and we will help with a return or refund.
02Eligibility
Requests must be made within 30 days of delivery. Products may be returned whether opened or unopened for your first order; subsequent orders may be limited to unopened items in original condition.
Gift cards and final-sale items are not eligible for refund.
03How to start a return
Email us at support@pmrcollective.com or use our contact form with your order number and a short note about the reason for your return. We will reply with instructions and, where applicable, a prepaid return label.
Please contact us before sending anything; we'll give you the return address and match the return to your order.
04Refunds
Once we approve your return or satisfaction request, refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
05Reactions and sensitivities
If you experience irritation, stop use immediately and contact us. We take every report seriously and will help resolve your order. For medical concerns, please consult a healthcare professional.
06Damaged or incorrect items
If your order arrives damaged or is not what you ordered, contact us within 14 days of delivery with photos and we will send a replacement or issue a refund.
07Order cancellations
You can cancel an order at no charge before it ships, for a full refund to your original payment method. Once it has shipped, it can be returned under this policy instead.
08The Second Skin set
Returns of the set are processed as a whole. If you return individual items from a set, the refund will reflect the discounted per-item price.
09Contact us
Questions about this page? Use our contact form or email us at support@pmrcollective.com.