Shipping Policy
How and when your PMR Collective order gets to you.
01Processing time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.
You will receive an email with tracking information once your order has shipped.
02Shipping rates and delivery times
The shipping charge for your order is shown in your order summary before you pay.
Delivery estimates are not guarantees and may be affected by carrier delays.
03The Second Skin set
The Second Skin set ships together in a single package. If an item in your set is temporarily unavailable, we will contact you before shipping.
04Where we ship
We currently ship only to addresses in the United States. We do not ship internationally at this time. If that changes, this page will list the countries we ship to and how customs duties and import fees are handled.
05Order cancellations
You can cancel an order at no charge before it ships. Contact us as soon as possible with your order number; if the order hasn't shipped, we'll cancel it and refund the full amount to your original payment method. Once an order has shipped it can't be cancelled, but it can be returned under our Refund Policy.
06Address accuracy
Please make sure your shipping address is correct before placing your order. We cannot be responsible for packages delivered to an incorrect address provided at checkout.
07Lost, delayed, or damaged packages
If your package is lost, significantly delayed, or arrives damaged, please contact us within 14 days of the estimated delivery date and we will work with you and the carrier to make it right.
08Contact us
Questions about this page? Use our contact form or email us at support@pmrcollective.com.